Return & Refund Policy
We stand behind our premium electronics. If your YESIDO device suffers from an unboxing defect or technical malfunction, our Colombo team is here to help.
7-Day Replacement
Report any out-of-box defect within 7 days of delivery for an immediate one-to-one brand new product exchange.
1-Year Official Warranty
All fast chargers, car mounts, and audio electronics are covered against internal electrical defects for 12 months.
Fast Refund Processing
Card refunds via PayHere are completed within 3 to 7 banking days upon inspection approval.
1. Return & Replacement Eligibility
To be eligible for an exchange or return under our 7-Day policy, the product must satisfy the following conditions:
- The item must be in its original condition with all accessories, user manuals, and packaging box intact.
- The original YESIDO warranty hologram sticker and serial numbers must not be tampered with or removed.
- A valid purchase invoice or digital receipt issued by YESIDO Sri Lanka must be presented.
- Damage caused by liquid spills, power surges, physical drops, or unapproved tampering is not covered.
2. How to Initiate a Return or Claim Warranty
Bring your product, original packaging, and receipt directly to our showroom in Colombo 03. Our technical team will test the device on the spot for instant resolution.
Call our customer care hotline at 0772 469 669 to receive an RMA ticket number, then dispatch the parcel to our Colombo headquarters via any registered courier service.
Need help with an order or return?
Go to My Account3. Refund Methods & Timelines
When a refund is approved due to an out-of-stock replacement or order cancellation:
- PayHere Visa / Mastercard / AMEX: Credited back to the originating credit/debit card within 3-7 business days depending on your issuing bank.
- KOKO PayLater: Any pending installments are cancelled, and previously billed installments are refunded to your linked card via the KOKO platform.
- Cash on Delivery (COD) / Bank Transfer: Transferred directly to your designated Sri Lankan commercial bank account within 2-3 working days.
Customer Care & Returns Desk
For questions regarding your return status or warranty coverage, please contact our official team:
No 342, Galle Road, Colombo 03, Sri Lanka